You must have requested your Return Authorization using the online form below, within 21 days of receiving your goods.
If you meet the above criteria and you would like to return or exchange a product to us please follow the simple instructions below.
- Complete the Returns Authorisation (RA) form online. You will receive an exclusive RA number via email from a Customer Service representative, which will also include details about how to print your shipping label.
- Pack all items together with a copy of your invoice in the re-usable satchel that your order arrived in, print out your Australia Post returns label. Remember to use your Unique RA Number when creating the label. NOTE: When returning a wetsuit please pack appropriately to prevent damage. Returning in the initial delivery box is the best option - don't scrunch it up, roll it if you have to!
- Stick your new shipping label on the satchel. Ensure your new shipping label is clearly visible. Please remove or cover up the original.
Please allow approximately one week for the processing of your return or exchange once received. Your issuing bank may take an additional billing cycle to apply the credit to your card. Returns that do not follow the above procedures will not be accepted. The customer is responsible for all related freight charges, with the exception of the return of faulty goods.