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Frequently Asked Questions

Frequently Asked Questions

Save time! Here's some Frequently Asked Questions to help you find the answer you're looking for.

How long will my delivery take?

Once your item has been dispatched you will receive an email notification with a unique tracking code.

 Australia Post estimated Standard delivery times.

How does your Australian Delivery service work?

We are partnered with Australia Post to ensure safe & secure delivery of your items. Australian orders are shipped via eParcel from Torquay, Australia. All items are trackable and have the option to require signature on delivery. Please note the tracking number may not be valid immediately. Once the parcel is accepted by Australia Post the tracking number will be valid.

 More information on shipping and delivery.

Do you have Click and Collect?
Click & Collect has been paused whilst we are operating during Covid-19.
Yes. We offer Click and Collect at Rip Curl stores around Australia. To find out more, click here.

Can I have my order shipped internationally?

No. We can only ship to Australia. The following regional websites can be used to find out more information about Rip Curl in other parts of the globe.

 Rip Curl New Zealand

 Rip Curl Asia

 Rip Curl Brazil

 Rip Curl Europe

 Rip Curl North America

 Rip Curl Japan

What is your returns policy?

We are committed to customer satisfaction. If you are not satisfied with your Rip Curl online purchase simply return it to us within 21 days following our free (limited time only) and easy returns process and we will issue you a refund or exchange for the product.

 Need to return an online purchase? Click here.

Can I return item/s for exchange?

Yes you can return any items via the returns process for refund or exchange if the item/s are in adherence to our returns policy. Please make note of size/colour exchange that you are after, or contact us at [email protected] or 1300 989 014.

How do I return my items back to Rip Curl?

To return any items for refund or exchange please follow our free (limited time only) and easy returns process.

 Full return instructions.

Can I return Swimwear for exchange or refund after purchasing it from the online store?

Yes we can accept an exchange or refund for swimwear on the condition that the item is deemed unworn by Rip Curl customer service, the swing tag remains attached and the hygiene sticker is in place. 

Do I pay the postage costs when returning something to Rip Curl?

Currently we are offering free (limited time only) and easy returns, meaning that the process is simplified and free when returning any product purchased online meeting the requirements. All you need is your online order number. This does not include warranty claims or repair items, the postage costs of these must be paid by the customer.

How do I send a watch back for repair?

To have your watch assessed, or battery/band replaced by our technicians, please follow the steps below.

  • Please send it to Rip Curl Service Centre, 101 Surfcoast Hwy, Torquay, VIC 3228
  • Include all of your contact details especially an email address
  • A brief description about the issue
  • Any previous job numbers if you have returned a watch before
  • A copy of the proof of purchase (if it is a warranty claim)
  • Package it so it will not get damaged in the post
  • Please send it registered post so you can track it

The technicians will send you an email with their findings and whether it is covered by warranty or not, at this point you can decide whether or not to go ahead with the work. You can click on the link to pay online, or call our customer service centre and pay over the phone if there is a cost involved.

Where is my nearest Rip Curl Service Centre?

The Australian Service Centre is located in Torquay, Victoria

Australian Service Centres

101 Surfcoast Hwy, Torquay, Vic. 3228.
(03) 5261 0022
(03) 5261 4700
9:00am to 5:00 pm Mon-Fri E.S.T.
[email protected]

Where can I find Product Warranty & Care Information?

Many of our products come with care instructions so be sure to check the tags or booklets that come with your item. Further information can be found in the Help / Warranty & Care section of the website.

 Watch warranty and care instructions.

 Wetsuit warranty and care instructions.

 Swimwear warranty and care instructions.

If it says 'Find a Store' does that mean I can't buy it online?

When you see 'Find a Store' that means we are out of the colour and size you have selected. If you would still like to purchase this item you can contact your nearest Rip Curl Store, and ask them to do a search on what stores in your area may have stock remaining.

 Store Locator

What payment types do you accept?

Our secure payment system accepts all major credit cards, PayPal and AfterPay.

Can I use instore purchased Rip Curl Gift Vouchers Online?

Sorry, no. Rip Curl Gift Vouchers that were purchased instore are unable to be redeemed online, they are for use in our retail stores only.

 Store Locator

Can I purchase a eGift Card/Voucher for the online store?

Yes, Rip Curl now offers a selection of eGift cards that can be purchased and redeemed online. These are for online redemption only.

Is Rip Curl Footwear in Australian or USA sizes?

Our footwear is in US sizes. As a guide, US and Australian sizes are the same.

 Footwear Size Guide

Can I purchase directly from the Warehouse?

No. But the good news is that Rip Curl retailers can, so ask your local store if they can help get the item you need in.

How can I recycle my old wetsuit?

Rip Curl is a strong advocate for recycling and recommend donating your old wetsuits to local surf schools or even high schools who use material in arts classes. Unfortunately we can not accept used wetsuits at Rip Curl.

Can't find what you are looking for?

If for any reason you can't find the answer to a question you need answered, please feel free to get in contact with us.

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