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Frequently Asked Questions

Frequently Asked Questions

Save time! Here's some Frequently Asked Questions to help you find the answer you're looking for.

How long will my delivery take?

We try our best to ship all orders received before 12pm (AEST) the same day. All other orders are shipped the next business day. Once your item has been dispatched you will receive an email notification with a unique tracking code.

 Australia Post estimated delivery times.

How does your Australian Delivery service work?

We are partnered with Australia Post to ensure safe & secure delivery of your items. Australian orders are shipped via eParcel from Torquay, Australia. All items are trackable and require signature on delivery.

 More information on shipping and delivery.

How does your New Zealand Delivery service work?

We are partnered with Australia Post to ensure safe & secure delivery of your items. New Zealand orders are shipped via Express Courier International(ECI) from Torquay, Australia and usually arrive in 3-6 business days. All items are trackable and require signature on delivery.

 More information on shipping and delivery.

I live in New Zealand, will it cost me more for delivery?

No. We offer FREE shipping for all our New Zealand orders over $75. Orders under $75 will be subject to a $9.95 shipping charge. Please note: All NZ orders are subject to NZ import tax.

 More information on shipping and delivery.

Can I have my order shipped internationally?

No. We can only ship to Australia and New Zealand. The following regional websites can be used to find out more information about Rip Curl in other parts of the globe.

 Rip Curl Asia

 Rip Curl Brazil

 Rip Curl Europe

 Rip Curl North America

 Rip Curl Japan

What is your returns policy?

We are committed to customer satisfaction. If you are not satisfied with your Rip Curl online purchase simply return it to us following our procedures and within 21 days of receipt and we will issue you an exchange or full refund for the product.

 Full returns policy and procedures.

How do I return my items back to Rip Curl?

To return any items you must fill out our online Return Authorization Request, so that one of our customer service representatives can issue you with a unique Return Authorization code. Our Head Office in Torquay stretch across 3 warehouses and multiple offices so it is very important that you receive a Return Authorization Code, and follow the specific instructions for addressing and sending your items.

 Full return instructions.

Can I return Swimwear for exchange or refund after purchasing it from the online store?

Yes we can accept an exchange or refund for swimwear on the condition that the item is deemed unworn by Rip Curl customer service, the swing tag remains attached and the hygeine sticker is in place. 

Do I pay the postage costs when returning something to Rip Curl?

Rip Curl will cover postage costs for any items which are faulty and still under warranty. The postage on all other returns or exchanges must be paid by the customer.

How do I send a watch back for repair?

To have your watch assessed, or battery/band replaced by our technicians, please follow the steps below.

  • Please send it to Rip Curl Service Centre, 101 Surfcoast Hwy, Torquay, VIC 3228
  • Include all of your contact details especially an email address
  • A brief description about the issue
  • Any previous job numbers if you have returned a watch before
  • A copy of the proof of purchase (if it is a warranty claim)
  • Package it so it will not get damaged in the post
  • Please send it registered post so you can track it

The technicians will send you an email with their findings and whether it is covered by warranty or not, at this point you can decide whether or not to go ahead with the work. You can click on the link to pay online, or call our customer service centre and pay over the phone if there is a cost involved.

Where is my nearest Rip Curl Service Center?

The Australian Service Centre is located in Torquay, Victoria, whilst the New Zealand Service Centre is located in Takapuna, Auckland.

Australian Service Centres

101 Surfcoast Hwy, Torquay, Vic. 3228.
(03) 5261 0022
(03) 5261 4700
9:00am to 5:00 pm Mon-Fri E.S.T.
service_centre@ripcurl.com.au

New Zealand Service Centres

Tenancy 1, Ground Floor,
Neilsen Building,
129 Hurstmere Road,
Takapuna, Auckland 0622
(09) 477 2685
(09) 4759752
8:30am to 5:00pm Mon-Fri
servicecentre@ripcurl.co.nz

Where can I find Product Warranty & Care Information?

Many of our products come with care instructions so be sure to check the tags or booklets that come with your item. Further information can be found in the Help / Warranty & Care section of the website.

 Watch warranty and care instructions.

 Wetsuit warranty and care instructions.

 Swimwear warranty and care instructions.

If it says 'Find a Store' does that mean I can't buy it online?

When you see 'Find a Store' that means we are out of the colour and size you have selected. If you would still like to purchase this item you can contact your nearest Rip Curl Store, and ask them to do a search on what stores in your area may have stock remaining.

 Store Locator

What payment types do you accept?

Our secure payment system accepts all major credit cards and PayPal.

Can I use Rip Curl Gift Vouchers Online?

Sorry, no. Rip Curl Gift Vouchers are for use in our retail stores.

 Store Locator

Can I purchase a Gift Voucher for the online store?

Not right at the moment. Rip Curl only has Gift Vouchers for use in our retail stores and these must be purchased from our retail stores.

Is Rip Curl Footwear in Australian or USA sizes?

Our footwear is in US sizes. As a guide, US and Australian sizes are the same.

 Footwear Size Guide

Can I purchase directly from the Warehouse?

No. But the good news is that Rip Curl retailers can, so ask your local store if they can help get the item you need in.

How can I recycle my old wetsuit?

Rip Curl is a strong advocate for recycling and recommend donating your old wetsuits to local surf schools or even high schools who use material in arts classes. Unfortunately we can not accept used wetsuits at Rip Curl.

Can't find what you are looking for?

If for any reason you can't find the answer to a question you need answered, please feel free to get in contact with us.

Contact Us

 

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